TERMS AND CONDITIONS
Welcome to the Duronic website Terms and Conditions of use.
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order, you agree to be bound by the Terms and Conditions as set out below.
If you do not agree to be bound by these Terms and Conditions, you may not use or access this website.
A copy of these Terms and Conditions can be stored electronically or printed by all users of our website.
Before you place an order, if you have any questions relating to these Terms and Conditions, please contact our Customer Care Team using our online Contact Form.
The terms below are used in these Terms of Conditions of use and shall have the meaning as set forth below:
"Terms and Conditions"
means the Terms and Conditions of sale and use which applies to the purchase and shipping of goods through our website. Please read these Terms and Conditions carefully before placing an order. When you submit an order through our website, you confirm your unconditional acceptance of these Terms and Conditions.
If you need further information, are unable to understand or have any questions about these Terms and Conditions, please refer first to the FAQ page. If you still have any doubts, or you do not find the proper answer there, please contact us directly using our online Contact Form
means that part of the website where information in respect of an individual product is provided
means our brand Duronic.
“We” and “Us”
means us, SHINEMART Ltd and SHINEMART GmbH. When referred to in these Terms and Conditions it encompasses both of our companies:
- SHINEMART Ltd.: Unit 1 Spilsby Road, Harold Hill, Romford RM3 8SB, United Kingdom. Company Registration number 05591927
- SHINEMART GmbH: Brandenburger Str. 40, 40880 Ratingen, Germany. Company Registration number HRB92870
operates in UK and the Rest of the World
operates in the EU
“You” and "Your"
means you, the customer
means users of the website collectively
means the details you provided us upon registration or ordering on the website
means the goods described in the order you place and pay for
means the contract between you and us for the sale and purchase of goods, comprising your order, our order confirmation of your order and these Terms and Conditions. No other Terms and Conditions shall apply. The contract cannot be varied unless mutually we agree to vary it in writing or by email.
"Goods" of "Products"
means the product/s displayed for sale on the website. All goods are either shipped from our warehouse in Romford (United Kingdom) or our warehouse Ratingen (Germany).
means the website located at www.duronic.com or any subsequent URL which may replace it
"UK" or "United Kingdom"
means England, Wales, Scotland, Northern Ireland and the Channel Islands
means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer
You are provided with access to this website in accordance with these Terms and Conditions and any orders placed by you must be placed strictly in accordance with these Terms and Conditions.
You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.
You may use, download and print content on the website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
- copy, reproduce, use or otherwise deal with any content on the website;
- modify, distribute or re-post any content on the website for any purpose;
- reproduce, crawl, frame, link to or deep-link into this website on or from any other website;
- use the content of the website for any commercial exploitation whatsoever.
1b) Intellectual Property Rights
The Duronic trade mark, as well as all trademarks, whether they are figurative or not, and all other marks, illustrations, images, and logo which appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of Duronic. Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logo, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited and will be prosecuted.
By registering for our website, you warrant that:
- The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
- You will notify us immediately of any changes to the personal information by updating the details on your online account when necessary.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Duronic shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
1d) Compliance with Laws
The website may be used only for lawful purposes and in a lawful manner. By using the website you agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
1e) Third Party Links
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Duronic cannot accept any liability in respect of the use of these websites.
You agree fully to indemnify, defend and hold us, and our employees and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
1g) Our Rights
We reserve the right to change and update any part of this website with or without notice to you. From time to time we may update or change parts of the website and we recommend that you revisit this page regularly to keep informed of the current website Terms and Conditions that apply to your use of the website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our website Terms and Conditions.
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the website.
Except to the extent required by applicable law, Duronic shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website.
These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
If you do not agree to any change to the Terms and Conditions then you must immediately stop using the website.
We will make reasonable efforts to ensure that the information about goods on our website is accurate and up-to-date. However, we cannot guarantee that there will be no errors in the description and/or pricing of the goods, or that goods will always be available when you wish to place an order to purchase them. None of the material contained in our website is to be relied upon as a statement or representation in relation to goods. All images, illustrations and descriptions of goods are for information only and you are invited to contact us using our contact form if you need any further information about goods.
We reserve the right, at any time and without notice, to modify the information about goods displayed on our website, including and without limitation, on prices, description and availability of goods. However, changes to price, availability or description of any goods will not affect orders submitted by you which have already been accepted by us in accordance with clause 4 below. The foregoing will not affect your statutory rights.
To place an order on our website you need to be 18 years old or over.
To place an order you will have to select the goods on the website, select your preferred shipping method and, at your discretion other optional services and click on the “place your order” button. Before completing the check-out procedure you will be requested either to register for or log into your personal account. You can, if you prefer, checkout without registering, but you will be required to provide the necessary personal and payment data to process the order.
If you have any problems during the placement of an order, or if you are not sure whether or not your order made through the website has been finalised, you can contact us using the contact form for further assistance.
4b) Non-acceptance of an Order
When you place an order you make an offer to us to purchase the goods you have selected. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including, but not limited to, the cases where:
(i) You provided us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address; or fraudulent information;
(ii) There is an error on our website relating to the goods that you have ordered, for example, an error relating to the price or description of the goods as displayed on our website;
(iii) The goods that you have ordered are no longer available through our website; or
(iv) We believe that you are under the age of 18.
We will make all reasonable efforts to ensure that the information about goods displayed on our website is accurate. However, when you place an order, certain goods may be out of stock. If we are unable to send you the ordered goods within 30 (thirty) days from the date of your order, we will cancel your entire order and refund to you the cost of the goods. Nothing in these conditions will reduce your statutory rights relating to faulty or incorrectly described goods.
If we have taken payment prior to non-acceptance of your order then we will refund you, but please note that it can take up to 5 days for the bank to transfer the funds to you.
We reserve the right to limit the number of a given item that can be bought by an individual customer should we deem it appropriate. We also reserve the right to suspend your account and any associated accounts and contact you if we notice an unusual pattern of returns activity or there is other suspicious activity associated with your account or any associated accounts. In the event that this happens you will receive an email not notify you of this.
We will not be liable to you or any third party for withdrawing any goods from the website, removing or editing any materials or content on the website, refusing to process an order or suspending any transaction after we started to process it.
If we cannot accept your order we will contact you by email or telephone as soon as possible, but in any case no later than 30 (thirty) days from the date of your order. If we cannot accept or perform your order because the goods are no longer available, or because of an error in the prices and/or other information about the goods for which you have placed an order, we will contact you and suggest alternative products that you might wish to purchase. If you do not accept our suggestions then we will cancel your order in relation to those goods we cannot supply and refund to you any money that you have paid to us in respect of those goods.
If you have placed the order through the website you will receive an email confirming receipt of your order, containing the relevant details of your order (such as quantities, price, shipping terms). Please note that this email does NOT constitute an acceptance of your order. Unless you cancel your order, your order will be accepted and the contract between us and you will be concluded only when we dispatch the goods. At such time you will receive an 'order shipment confirmation' email informing you that we have dispatched all, or a part, of the goods covered by your order.
Orders can be cancelled at any time before being processed by us. If you wish to cancel your order, please contact us using the contact form on our website. We will not accept order cancellations made in any way other than that listed above. Once your order has been processed you may only exercise your right of withdrawal according to the procedure under clause 4e below.
We accept most payment cards, such as Visa and Master Card. In addition to this, we also accept Amex, ApplePay, Diners Club, Discover, GPay, Maestro, and Shop Pay. Payment must be made in the currency as indicated on your order before you submit it.
If you pay by credit or debit card, you must supply your card details when you place your order. Your credit or debit card will be debited for the total value of your order at the time your order is received by us. We will not accept your order, neither will we supply the goods to you, until your credit or debit card issuer has authorised the use of your card for payment of the goods ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit or debit cardholder by requesting appropriate documentation.
We take all reasonable care to make our website secure and to prevent fraud. All credit and debit card transactions on this website are processed by 'Shopify Payments', a secure online gateway that is responsible for the holding and automated handling of the information relating to your payment details in a secure environment. Please note that we may, at any time, and at our sole discretion, restrict shipping to certain countries we believe to be at high fraud risk.
We will send the goods to you at the delivery address indicated on your order confirmation email. We may, however, only send documents by email to the email address which you provided at the time of making the order.
Goods ordered through this website will be delivered to all countries specified on the delivery information page. If you are unsure whether we can ship to your country, please contact us before placing your order.
Delivery will be made by standard delivery or express courier delivery at your choice during normal business hours. Delivery charges may apply to your Order. Upon delivery of the goods to our carrier, we will send you an order shipment confirmation email.
We will make any reasonable efforts to deliver the goods within the delivery time specified in our delivery Terms and Conditions. However, any delivery date or time specified by us is, at best, an estimate only and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery.
Once your order has been dispatched from our warehouse, you will receive an email to confirm this and provide you with the relevant tracking information.
4e) Cancellation or Withdrawal
If you have received the ordered goods and are not satisfied with any of them or have simply changed your mind about purchasing them after we have emailed you your order confirmation, you may exercise your right of withdrawal without penalty and without giving any reason and request a refund within 30 (thirty) calendar days of the date your order was placed, provided that you return the goods to us according to the procedure indicated on our Returns page.
Please note that while the goods remain in your possession you are under a duty to ensure that the goods are kept safe, secure and in good condition.
We hope you are delighted with your purchase from Duronic however we understand if you wish to return any or all of the items. Goods which were supplied in error, were incomplete, damaged, faulty, or if you have just changed your mind, can be returned to us using the process found on our Returns page.
All of our products come with a one-year seller/manufacturer/commercial warranty and two-year conformity warranty.
1 Year Commercial Warranty
The one year warranty covers the costs of repairing or replacing any product that may turn faulty because of a manufacturing defect. This warranty does not cover consumable elements such as batteries or replaceable parts that may wear out due to usage. It also does not cover any fault that may arise due to negligence, accidental breakage or improper use of the product as described in the user manual.
2 Year Conformity Warranty
The two-year conformity warranty covers any error on our behalf with regards to the way it was described to the customer at the point of purchase. If you happened to receive the wrong product, or if it were to lack some of the functions as described on the product listing, this warranty could then be invoked. Please bear in mind that we regularly improve our products and that any product may therefore offer more/improved features in the future, therefore this warranty would not apply in those circumstances as the product was purchased prior to the updated description of the said product.
Finally, please bear in mind that some products may have an extended seller/manufacturer/commercial warranty, it would be specified on the product's description.
Also, all commercial warranties should by law be handled with the original seller instead of the manufacturer as an effort to protect the consumer. We are therefore not obligated to offer any warranty for any product of our brand which has been purchased by a reseller who then becomes legally responsible for the products they decide to sell.
For your information, the warranty automatically starts when you place an order with us. There is, therefore, no need to register anything to activate your warranty. If you need assistance under the warranty, all you need to provide us with your original order ID from the marketplace/website you bought it from and/or your original billing address, so we can retrieve your order information.
We will make every effort to perform our obligations under these Terms and Conditions. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control, including, without limitation, an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address, or a failure by you to affect payment.
We will inform you of any such unforeseen event as soon as possible after its occurrence and we will perform our obligations as soon as reasonably possible. Should this interruption continue beyond a period of 2 (two) weeks, you will be entitled to cancel the order, and a refund will be made in accordance with clause 4 of these Terms and Conditions.
We constantly monitor the quality of the goods that we offer to our customers in order to guarantee constant customer satisfaction. Our goods are only distributed in our channels/stores and our authorised resellers' channels/stores. You must not misrepresent yourself as being one of our authorised resellers or as being qualified to resell our Goods. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our goods.
The prices of the goods are indicated on our website and will be confirmed in the order confirmation we will send to you via email.
All prices on our website are in Euros or Pounds Sterling and inclusive of VAT (20% for the United Kingdom, 20% for France, 19% for Germany, 21% for Spain, 22% for Italy, 20% for any other countries). If ordering goods for delivery outside the EU, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Delivery costs may apply to your order as indicated on our website at the time you submit your order. Delivery costs will depend on the value of your order and your required shipping method. To see our applicable delivery charges please click here.
We reserve the right to modify the price of our goods on our website at any time and without prior notice. Changes to the price of goods will not affect your order once we have accepted the order and sent to you an order confirmation email.
If we find an error in the price of the goods you have ordered, we will inform you as soon as possible by email or telephone and we will offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel the order, we will refund or re-credit you for any sum that has been paid by you.
Duronic is a producer of Electrical and Electronic Equipment (EEE) and is therefore obligated under the Waste Electrical and Electronic Equipment (WEEE) Regulations. We are fully compliant with all responsibilities as a registered member of a UK government approved WEEE Compliance Scheme. Our WEEE producer registration number is WEE/FH2032XZ.
More information about the WEEE Regulations can be found at www.gov.uk/electrical-and-electronic-equipment-eee-producer-responsibility.
Our liability for damages caused by slight negligence shall, irrespective of its legal ground, be limited as follows:
(i) we shall be liable up to the amount of the foreseeable damages typical for this type of contract due to a breach of material contractual obligations;
(ii) we shall not be liable due to the slightly negligent breach of any other duty of care applicable.
The aforesaid limitations of liability shall not apply to any mandatory statutory liability and liability for culpably caused personal injuries. In addition, such limitations of liability shall not apply if and to the extent we have assumed a specific guarantee.
The above provisions shall apply accordingly to our liability for futile expenses.
You shall be obliged to take adequate measures to avert and reduce damages.
Nothing in these Terms and Conditions shall affect your statutory rights as a consumer, nor your right of withdrawal as per clause 4 above.